Welcome to Trendcella. We strive to deliver quality products and a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.

1. No General Returns

At Trendcella, we do not offer returns or refunds on products once they are sold.

All sales are considered final unless the product is received in a damaged condition (as defined below).

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2. Damaged Product Policy (360° Video Mandatory)

We accept returns only if the product is physically damaged during delivery, and the following conditions are strictly met:

• A complete 360° unboxing video must be recorded.
• The video must clearly show:
  • The sealed package before opening
  • The shipping label
  • The entire unboxing process without cuts or pauses
  • The visible damage to the product

📌 Important:
Claims without a proper 360° unboxing video will not be accepted under any circumstances.

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3. Time Limit for Damage Claims

• Damage claims must be reported within 24 hours of delivery.
• You must email us with:
  • Order ID
  • Clear photos of the damaged product
  • The full unboxing video

Late claims will not be entertained.

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4. Non-Returnable Products

Some products listed on our website are marked as:

• ❌ Non-returnable
• ❌ Non-refundable

These items are not eligible for return or refund, even in case of dissatisfaction.

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5. Refund Process (If Approved)

If your damage claim is verified:

• We may offer:
  • Replacement of the product, OR
  • Refund to original payment method

Refund processing time: 5–7 business days after approval.

Trendcella reserves the right to inspect and verify the claim before approving any refund or replacement.

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6. Order Cancellation

• Orders cannot be cancelled once shipped.
• Cancellation requests must be made immediately after placing the order.

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7. Contact Us

For damage claims or support, contact us at:

📧 Email: support@trendcella.com
🌐 Website: https://trendcella.com/